Effective Date: July 22, 2025
At Singhar City, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
🔁 Return Eligibility
We accept returns under the following conditions:
- The product is unused, unopened, and in its original packaging
- Return is requested within 3 days of receiving the item
- The item was not marked as a final sale or clearance
- Product is damaged, leaking, defective, or incorrectly delivered
Please note: Due to hygiene reasons, certain items like skincare, cosmetics, and personal care tools are not returnable once opened.
📦 How to Request a Return
- Contact us via WhatsApp at 0307‑8880706 within 3 days of receiving the product
- Share your order number, reason for return, and pictures (if applicable)
- Our team will review your request and guide you on the return process
💵 Refund Process
Once we receive and inspect the returned item, we will:
- Approve the refund if all conditions are met
- Refund via the original payment method or provide store credit within 5–7 business days
Shipping charges are non-refundable, unless the error was from our side (damaged or wrong item delivered).
❌ Non-Returnable Items
- Opened skincare, haircare, or cosmetic products
- Used or tested items
- Clearance/sale items
- Gift cards or free promotional products
🔄 Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our team first to confirm product availability.
📩 Contact Us
For all return, refund, or exchange inquiries:
📞 WhatsApp: 0307‑8880706
📍 Visit us: Shop No. 315-C, Ronaq Gold Center, Tariq Road, Karachi
📧 Email: support@darkorchid-caterpillar-521509.hostingersite.com (if applicable)